Privacy policy

Adley New York (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

1. Information We Collect

When you visit our store or make a purchase, we may collect the following categories of information:

  • Contact details: Name, email address, phone number, shipping address, and billing address
  • Order and transaction information: Products purchased, order history, and transaction details
  • Payment information: Payments are processed by our payment providers. We do not store full payment details but may receive limited information such as billing address and payment status
  • Customer support information: Any information you provide when contacting us
  • Device and usage data: IP address, browser type, device identifiers, pages viewed, and interactions with our Site
  • Cookies and similar technologies: Data collected through cookies and analytics tools

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

  • Processing and fulfilling orders, including payment processing and shipping
  • Providing customer service, including returns, refunds, and exchanges
  • Communicating with you regarding orders or support requests
  • Improving and maintaining our website and services
  • Preventing fraud and enhancing security
  • Sending promotional or marketing communications if you opt in
  • Complying with legal obligations and enforcing our Terms

3. Cookies and Analytics

We use cookies and similar technologies to operate our store, remember preferences, analyze site usage, and improve performance.

Cookie Controls: Most web browsers allow you to manage or disable cookies through their settings.

Effect of Disabling Cookies: Certain features of the Site may not function properly if cookies are disabled.

4. Sharing of Information

We do not sell your personal information. We may share information with trusted third parties strictly for business operations, such as:

  • Payment processors (to complete transactions)
  • Shipping and fulfillment partners (to deliver orders)
  • Technology, analytics, and website providers
  • Customer support and communication tools

We may also disclose information where required by law, to respond to lawful requests, or to protect our rights and prevent fraud.

5. Your Privacy Rights (United States)

Depending on your state of residence, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information, subject to legal exceptions
  • Opt out of marketing communications at any time

To exercise any privacy-related request, please contact us using the information below.

6. Third-Party Services and Links

Some third-party providers, such as payment processors, operate under their own privacy policies. We encourage you to review their policies.

Our Site may contain links to third-party websites. Once you leave our Site, this Privacy Policy no longer applies.

7. Data Retention and Security

We retain personal information only as long as reasonably necessary for business and legal purposes, including order fulfillment and customer support.

We use reasonable security measures to protect your information. However, no method of transmission or storage is completely secure.

Contact Information

Email: support@adleynewyork.com
Phone: +44 7520 604003